Managing communities
This deck has a great range of community examples (and makes you realise how many there are in action)
The 10 Commandments of Community Management (Keynote)
View more presentations from getsatisfaction.
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See a crowdsourced powerpoint deck on communities - clear implications for research
Thanks to Charles Frith for highlighting this in his blog - “A Presentation About Community, By The Community” presented at IMM09. Crowdsourced by Neil Perkin who blogs and is the Director of Marketing & Strategy for the commercial functions of IPC Media, it is very very good and an excellent [...]